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I haven't yet succumbed to the iPod bug, but would certainly consider shopping else where if they don't improve their track record. Our market is set up so that media image is everything, and I believe that if we put pressure on Apple to make a product which promises longevity and not just temporary cool, that's what we'll get.
So if you find yourself with a Bad Apple I suggest you email the guy who wrote the Guardian article. Or you could try this.
Let's make iPods reliable.